Refund Policy – LexiNova

📌 1. Summary

LexiNova offers a free Standard plan on which you can try the service without paying and without a credit card. The paid PLUS plan has no trial period — it is paid from the start.

            You can cancel your subscription at any time in your profile. PLUS access remains until the end of the period you already paid for, and no further payment is taken.
        

↩️ 2. Statutory right of withdrawal (14 days)

As a consumer in the EU you have the right to withdraw from the contract within 14 days of concluding it, without giving a reason.

For digital content and services this right expires if you expressly consented to the service starting before the period ends and acknowledged that you thereby lose the right of withdrawal. You give this consent when completing the order.

If you have not started using the service after payment (you have not used PLUS features), you may request a refund within 14 days and it will be granted.

💶 3. Refunds beyond the statutory minimum

An already-started period (month / year) is generally non-refundable — instead, your access remains until it ends.
A technical fault on our side that prevented you from using the service: we refund a pro-rata portion or the full amount.
Duplicate or accidental payment: refunded in full.
Unwanted automatic renewal: if you contact us within 14 days of the renewal and have not used PLUS features since, we will refund the payment.

Individual cases are assessed on their merits, in good faith and in line with applicable law.

✍️ 4. How to request a refund

Email lipnicanmilos@gmail.com from the address you registered with.
Include the payment date and the reason for your request.
We reply within 5 business days.
If approved, the refund is issued by Paddle.com Market Ltd as the Merchant of Record (reseller), to your original payment method, typically within 5–10 business days.

You can also request a refund directly from Paddle via the link on the invoice you received by email.

🚫 5. Cancellation vs. refund

Cancelling a subscription is not the same as a refund. After cancelling, no further payment is taken, but the period already paid for is not returned — PLUS keeps working until it ends, after which the account returns to the free Standard plan.

Your categories and words are not deleted when you cancel.

📬 6. Contact

Operator: Miloš Lipničan, natural person, Slovak Republic
Email: lipnicanmilos@gmail.com

Related documents: Terms of Service · Pricing · Privacy Policy